Client Testimonials
Feedback from watch owners who have worked with our team
Marcus Heng
Penang
I brought my grandfather's watch to Duskmotor after it stopped running. Ahmad took the time to explain what he found during inspection and what the service would involve. The communication throughout was clear, and the watch came back keeping accurate time. He also shared some care tips that I hadn't known about.
January 28, 2026
Siti Tan
Georgetown
The full service took about five weeks, which was within the timeline they mentioned at the start. Lee provided updates at key stages, including photos of the movement before and after cleaning. The documentation that came with the watch was thorough. Turnaround was a bit longer than I initially hoped, but the work quality reflects the time invested.
January 15, 2026
Rajesh Kumar
Tanjung Bungah
My watch had a crown issue that made winding difficult. Raj explained the problem was with the crown tube and outlined what the replacement would involve. The repair was completed within the estimated time, and the crown now engages smoothly. Pricing was transparent from the beginning.
February 3, 2026
Chong Li Wei
Jelutong
I collect vintage watches and brought several pieces for assessment. The team was knowledgeable about the different calibers and provided realistic evaluations of what each watch needed. They didn't oversell services, which I appreciated. The work on my Omega was particularly well done, with attention to period-correct details.
January 21, 2026
Aisha Mohamed
Bayan Lepas
My watch was running fast by about two minutes per day. The escapement service addressed the issue, and it now keeps time within acceptable range. The watchmaker explained the regulation process and what causes timing variations. Would have liked slightly quicker turnaround, but the results were solid.
February 8, 2026
David Tan
Air Itam
Brought my father's Seiko for service after it had sat unused for years. The team was patient in explaining what they found and recommended a full service given how long it had been. The watch runs well now, and they included care instructions for maintaining it going forward. Professional approach throughout.
January 12, 2026
Success Stories
Challenge
A 1968 automatic chronograph stopped running after moisture exposure during travel. The owner was concerned about potential internal damage and original component preservation.
Solution
Complete movement disassembly revealed surface corrosion on several components. We cleaned affected parts, replaced damaged elements with period-appropriate alternatives, and dried out moisture-affected areas. The mainplate required careful cleaning to remove corrosion without affecting original finish.
Results
The chronograph functions now operate correctly, and the watch maintains accuracy within manufacturer specifications. Service was completed over six weeks, with the owner receiving photographic documentation of the restoration process and recommendations for future moisture protection.
"The team took extra time to source appropriate replacement parts and kept me informed about each decision that needed to be made. The watch is now part of my regular rotation again." — Collector from Kuala Lumpur
Challenge
An inherited pocket watch from the 1940s had stopped working years ago. The family wanted to restore it to working condition while preserving its historical character.
Solution
Initial assessment showed the mainspring had lost tension and several pivots showed wear. We sourced a compatible mainspring and performed careful pivot polishing where appropriate. The balance staff required replacement, which we accomplished with a period-correct component. Case cleaning was done conservatively to maintain original patina.
Results
The pocket watch now runs reliably with good amplitude. The restoration took eight weeks due to parts sourcing. The family received detailed documentation of the work and guidance on appropriate care for the piece, which they plan to pass to the next generation.
"Seeing my grandfather's watch running again was meaningful for our family. The watchmaker's respect for the piece's history was evident throughout the process." — Family heirloom owner from Penang
Trust Indicators
Years in George Town
Watches Serviced
Average Rating
Repeat Clients
WOSTEP Certified
International watchmaking training certification held by senior team members
Industry Recognition
Member of Malaysian Horological Society and regional watchmaking networks
Community Trust
Established reputation in Penang watch collecting and enthusiast community
Contact Information
Phone
+60 4-6183 2754
Address
7 Lorong Selamat
10400 George Town
Penang, Malaysia
Hours
Tuesday - Saturday
10:00 AM - 6:00 PM
Closed Sunday & Monday
Experience Our Service
If you'd like to discuss your watch service needs, we're available to assess your timepiece and recommend appropriate work based on its condition.
Contact Our Workshop