Privacy Policy

1. Introduction

Duskmotor ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our watch repair services.

By using our services or providing us with your personal information, you consent to the practices described in this policy. If you have questions about our privacy practices, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Watch information (brand, model, service history)
• Service requests and repair details
• Payment information (processed securely through third-party payment processors)
• Communication records with our workshop

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, navigation patterns)
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information to:

• Provide watch repair and maintenance services
• Communicate about service status, appointments, and inquiries
• Process payments and maintain financial records
• Maintain service history for your timepieces
• Improve our services and customer experience

3.2 Legal Basis

We process your personal information based on:

• Contract performance: To fulfill our service agreements with you
• Legitimate interests: To operate and improve our business
• Consent: When you provide explicit permission for specific uses
• Legal obligations: To comply with Malaysian law and regulations

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

• Service Providers: Third parties who assist in business operations (payment processing, website hosting)
• Parts Suppliers: When necessary to source components for your watch repair
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Protection and Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical records in controlled-access facilities

5.2 Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records are typically maintained for seven years to support warranty claims and service continuity. You may request deletion of your information subject to legal retention requirements.

6. Your Rights and Choices

Under Malaysian Personal Data Protection Act (PDPA) and applicable laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Data Portability: Receive your personal information in a structured format
• Object: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, contact us at [email protected]. We will respond to your request within 21 days as required by Malaysian law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website usage. For detailed information about our cookie practices, including how to manage your preferences, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete the information.

10. International Data Transfers

Your personal information is primarily stored and processed in Malaysia. When we work with international parts suppliers or service providers, we ensure appropriate safeguards are in place to protect your information in accordance with Malaysian data protection standards.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. For significant changes, we will provide more prominent notice or seek your consent where required by law.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Supervisory Authority

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant data protection authority in your jurisdiction.